Terms and Conditions Camping L’Aventure
RESERVATION After submitting the reservation form, you will receive an acknowledgment of receipt. Once your reservation request has been processed, you will receive a reservation confirmation along with a request to make a 25% deposit of your total amount. This can be transferred to our bank account. Your reservation is final once the payment has been received. The remaining amount is expected 30 days prior to your arrival at the campsite. Thank you for your cooperation.
CANCELLATION – For cancellations more than 30 days before the start of your stay, we retain €25 as an administrative fee, and the remaining amount will be refunded to you. – For cancellations within 30 to 20 days before the start of your stay, a 50% refund will be issued minus €25 in administrative fees. – For cancellations 20 days or less before the start of your stay, no refund of the reservation fees will be issued.
LATE ARRIVAL If your arrival is delayed, please inform us as soon as possible. If we are not notified, your reservation will be canceled the following day.
EARLY DEPARTURE If you leave earlier than indicated in your reservation, no refund of the reservation fees will be issued.
IMPORTANT HOUSE RULES – Smoking is not allowed in public areas or near playground equipment. – For safety reasons, playground equipment use is prohibited after 9:00 PM. Parents are responsible for any disturbances or damage caused by their children. – Accompany your children to the sanitary facilities. – Quiet hours begin at 11:00 PM on the campsite. – Open fires are prohibited outside of designated areas.
DRIVING ON THE CAMPSITE Vehicles must be driven at walking speed (10 km/h) on the campsite. Driving is not allowed between 10:30 PM and 7:00 AM. If you arrive late or need to leave before 7:00 AM, please leave your car or motorcycle in the parking area. Vehicles must be parked in designated spots.
PETS During the high season (July 1 to August 31), we are a pet-free campsite, and no pets are allowed during this period. In the low season (May 1 to June 30 and September 1 to September 30), pets are welcome. You are responsible for your pet's behavior and cleaning up after them.
WASTE Garbage bags must be taken to the waste containers by the road. Please separate glass, paper, cardboard, and general waste and place them in the designated recycling bins located at the top of the campsite.
COMPLAINT POLICY If you are dissatisfied or have complaints, please report them at the reception. We will try to address and resolve your complaint as effectively as possible. If you are not satisfied with our solutions, you can fill out a complaint form, which we will take very seriously. If no agreement is reached, an independent agency will be engaged to mediate the dispute.
You can download the complaint form here: